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FRAUD AT ITS FINEST. North Muskegon Family Fitness. They forged our signature on a contract and then deny even though we have physical proof. They have bullied and threatened us to continue paying monthly and some big cancellation fee along with many other fees they...
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Anonymous
Anonymous

Thank you for sharing & unfortunately, you're not the only one they did this to. My fiancé is currently going through the same exact thing in their Muskegon location! It's fra...

1.0
#1028153
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They take advantage of people that are on disability. ...they pressure u into a membership, and when u go to cancel u cant cause u cant find where to go.......they prey upon women...i DO NOT RECOMMEND this place to anybody.... i had 2 knee surgeries and told them they...
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1.0
#1003382
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I win a drawing at berlin racway for a free month with family fitness and a free 2 day 1 night pass at any hotel.. i go to family fitness and sign up for what i thought was a free month trial.. i get a phone call 3 months later .. (on my honeymoon.. just what i need is...
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1.0
Brown City, Michigan
#923643
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I joined family fitness center in March of 2015 and signed up for a year long membership which was done in March of 2016. I called to make sure I wouldn't get charged anymore and was told it was all taken care of. I still got charged after that. I called again and was...
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2.5
#887680
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Family fitness bought out back to fitness in holland. Cancelled my membership from back to fitness but few months later i get charged from family fitness. I tried to get my money back but they are not refunding cause i didnt reply to an email on time confirming that...
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#871242
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I win a FREE membership after seeing that they was taking money from my bank account after being told that i would pay cash and they could one use my debt card the one time. So i tried to talk to some one and they gave me an email address, not even a phone number to...
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Anonymous
Regular Member

From my understanding, the facility emails you over all information about your membership. I myself receive receipts, class schedules, any updates as well as invoices to my ca...

1.0
#830878
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I feel this company practices unfair and deceptive advertising. I signed up for a month to month fitness membership that could be canceled at any time. they don't tell you that you have to send a certified letter to cancel. I've been attempting to cancel my membership...
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Anonymous
Anonymous

Going through the same thing! ! Emailed to cancel which they do not honor, and unfortunately, i travel and work long hours for my job. Which i cannot just go up to the gym as...

1.1
I didn't like
  • See my review
#682773
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We signed a 1 year 52 week, contract for personal training with payments every 2 weeks. If you have a calculator that is a total of 26 payments. We have now paid 29 payments and they are refusing to refund us our money and refusing to take our calls. They also say that...
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Anonymous
Brooke

My name is Brooke. I am the corporate office manager at FamilyFitness. All of our agreements have the automatic renewal option. If the member selects this option, and the orig...

1.8
I didn't like
  • Very unhappy
#570195
Reply to reviews
Hello my name is Billie Abbott and I came into your fitness center March 26 , 2013 and talked with a young lady by the name of Shiiynn Vaness she walked me through the process of getting a membership at which time I did fill out the agreement . After I left the gym I...
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Anonymous
Brooke

Thank you for your comments. Our direct email address is request@familyfitnessmichigan.com Please contact us at any time and we would be happy to research and resolve the is...

#409742
Reply to reviews

Short Review on February 06, 2017

Family Fitness
#1003388
Can someone tell me the address phone number to this Family Fittness.....please...to say im pissed is an understatement. ..way passed pissed.....
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Family Fitness Customer Care Review

Family Fitness
#933120
1.9
Details
After trying for weeks to call and get thru to the corporate office with no luck i receive a letter from an attorney stating im being turned over to collections. That was 6-8 months ago. I still cannot get thru to corporate, and have not heard a thing back from this attorney..... im being charged with late fees.......im pissed!
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Family Fitness Membership Review

Family Fitness
#873383
1.5
Details
Have been a member here for 3 years. My contract was up last janurary and now trying to cancel they are saying i need to pay 226 in cancelation fees for leaving my contract early. *** no.
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website